Privacy Policy

St Charles is committed to protecting the privacy and confidentiality of our clients’ personal and health information. This privacy policy outlines how we collect, use, disclose, and protect your information when you receive our home healthcare services.

Information We Collect: We may collect the following types of personal information from you: Name, address, date of birth, emergency contact details, etc.

Health Information: Medical history, medications, treatment plans, diagnosis, healthcare provider details, insurance information, etc.

Financial Information: Payment details, billing information, insurance coverage details, and financial transaction records.

Electronic Data: Information collected through our website, mobile apps, or telehealth platforms (such as IP address, usage logs, etc.).

How We Use Your Information: We use your information for the following purposes: -Providing Healthcare Services: To deliver personalized care, manage your treatment plan, and communicate with your healthcare team in compliance with HIPAA (Health Insurance Portability and Accountability Act)

Billing and Payments: To process payments and insurance claims. Legal compliance: To improve our staff services, train staff, and ensure quality care. Communication: To contact you about your healthcare, appointments, and service updates

Information Sharing and Disclosure: We do not sell, rent, or lease your personal information to third parties.

Security of Your Information: We are committed to safeguarding your information using appropriate administrative, physical, and technical security measures. These measures include Access Control: Only authorized personnel can access your information, and access is granted based on the need to know.

Data Retention: We retain your information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your Rights: You have the following rights. Access: You can request access to your health records and other personal information. Amendments: You can request corrections or updates to inaccurate or incomplete information. Restrictions: You may request restrictions on how we use or disclose your information. Confidential Communications: You can request that we communicate with you using alternate means or at alternate locations. Revocation of Consent: If you have provided consent for certain uses of your information, you can revoke it at any time, though this will not affect any prior use or disclosure.

Update to this Policy: We may update this policy from time to time. Any changes will be posted on our website and will become effective immediately upon posting.

Contact Information: If you have any questions or concerns about this privacy policy or your rights, please contact us at: St Charles Home Health Solutions. 202 Industrial Blvd, Sugar Land TX 77478. Phone: 281-903-7551 Email: info@stcharleshh.com